Josh Struble
IT Applications & Solutions Manager
Volusia, FL
An IT Applications & Solutions Manager who is driven to increase his knowledge and understand all aspects of IT and is passionate about science and technology. Excels at learning new software and taking challenges head-on. Knows when working with a team is best but is not afraid to work on his own.
Skills
Adaptable
Desire to Learn
Problem-solver
Creative
Leadership
Self-motivated
Experience
15+ years of customer service
experience
10+ years of computer repair and
maintenance in a corporate
environment
7 years of network printer repairs
7 years of network tier one
troubleshooting and repair
7 years of ATM and self-service
checkout systems installation and
repair
3 years of iOS and Android device management and repairs
Proficient knowledge of Office 365 on Mac and Windows
Great working knowledge of
Microsoft PowerApps, Power
Automate, and SharePoint building
Knowledge of all other Microsoft
Dataverse tools
Great ability to train users on
advanced systems
School and Certifications
Daytona State College – Daytona, FL
Associate of Science – Computer Programming and Analysis
Boomi –
Associate Administrator Cert
Issued Nov 2022
Associate Developer Cert
Issued Oct 2022
Work History
IT > Northwest Lineman College
June 2022 – Present
- Championing new IT technology solutions, improving existing solutions, and creating solutions as needed.
- Evaluating new vendor solutions to assist in the development and maintenance of current and future IT systems.
- Acting as backup for various system admins such as NetSuite (ERP), Anthology (SIS), Brightspace (LMS), as well as other systems.
- Identifying the technology needs of the company and finding the best solutions.
- Building customized solutions for different departments and the company with Power Platform to reduce costs and support staff in their tasks.
- Managing all company-built Power Platform solutions as the solution specialist for the platform.
- Configuring other assigned software to meet security requirements and company needs.
IT > Northwest Lineman College
July 2019 – June 2022
- Advanced from IT Service Desk to IT Specialist 1 then to Senior IT Specialist.
- Handling day-to-day IT requests such as account management with Active Directory and Azure, installing network equipment, updating and repairing computers and workstations, setting up zoom room, and other responsibilities.
- Designed customer-specific SharePoint sites to meet unique customer needs.
- Built user-friendly solutions using Microsoft Power Apps, Forms, and Power Automate flows.
- Delivered start to finish IT solutions including kiosk stations, mobile teaching stations, ship ready iPad charging stations.
- Managed local and remote location IT requests.
IT Repair > NCR
Jan 2012 – July 2019
- Retail Technician promoted to Customer Engineer 1 followed by second promotion to Customer Engineer 2.
- Repaired complex computer systems.
- Continual learning of new systems and technologies.
- Senior technician led the team as the first point of escalation.
- Installed, maintained, and repaired ATM, Network Printers, Self-Service Checkout systems, point of sale terminals, network equipment, and computers.
Retail > Wal-Mart
Jan 2007 – Jan 2012
- Provided technical customer support and resolution
- Led team on multiple projects and completed within their deadlines
- Ability to handle angry or frustrated customers while keeping a level head